Privacy Policy

1. Information We Collect

We collect only the information necessary to provide support and deliver the service, such as:

• Contact details: name, email address, WhatsApp/phone number.
• Order details: plan duration, date of purchase, payment confirmation/receipt (if provided).
• Device/app info: device type, operating system, IPTV player used (to help with setup).
• Technical messages: error screenshots and troubleshooting details you send to support.

2. How We Use Your Information

Your information is used for service delivery and customer support, including:

• Activating your subscription and delivering access details.
• Providing setup instructions and troubleshooting help.
• Communicating about renewals, account questions, and service updates.
• Preventing fraud, duplicate orders, or abusive behavior.

3. Cookies & Analytics

Our website may use cookies or similar technologies to improve performance and user experience. These may include:

• Essential cookies: required for basic site functionality.
• Performance cookies: to understand how visitors use the site (aggregated statistics).

4. Data Sharing

We do not sell your personal information. We may share limited data only when required to provide the service:

• With trusted service providers used for support or hosting (only what is necessary).
• When required by law or to protect our legal rights.
• To prevent fraud, abuse, or technical attacks against our service.

5. Data Retention

We keep your information only as long as needed to provide the service, manage support requests, and comply with legal obligations. When data is no longer needed, we delete or anonymize it.

6. Security

We take reasonable measures to protect your data against unauthorized access, loss, or misuse. However, no system can guarantee 100% security, especially over the internet.

7. Your Rights

Depending on your region, you may have the right to:

• Request access to the information we hold about you.
• Request correction of incorrect data.
• Request deletion of your data (when applicable).
• Withdraw consent for specific communications.

8. Third-Party Links

Our website may include links to third-party websites or apps. We are not responsible for their privacy practices. Please review their policies separately.

9. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be effective immediately once posted on this page. We encourage you to review this page periodically.