Refund Policy

1. General Policy

By purchasing our IPTV service, you agree to this Refund Policy. Due to the digital nature of IPTV services, refunds are limited and only granted under specific conditions described below.

2. Non-Refundable Situations

• Subscription already activated and working correctly.
• Incorrect device, app, or internet setup on the customer side.
• Change of mind after service delivery.
• Temporary buffering caused by customer internet or Wi-Fi issues.
• Incompatibility with unsupported devices or apps.

3. Eligible Refund Cases

• Service not activated within the promised timeframe.
• Technical issue preventing service usage that cannot be fixed by support.
• Complete service failure not caused by customer equipment or network.

4. Free Trial & Test Period

If a free trial or test period is offered, customers are encouraged to test compatibility and performance before purchasing a full subscription. No refunds are provided after a successful trial.

5. Partial Usage

Once a subscription has been partially used, expired days cannot be refunded. Refunds, if approved, may be prorated depending on usage and service duration.

6. Customer Responsibilities

• Ensure your device and app are compatible before purchase.
• Provide correct contact details (email / WhatsApp).
• Follow setup instructions provided by support.

7. How to Request a Refund

To request a refund, contact our support team with your order details, including:

• Email used during purchase
• Order date and subscription plan
• Clear description of the issue
• Screenshots or error messages (if applicable)

8. Refund Processing

Approved refunds are processed using the original payment method. Processing time may vary depending on the payment provider and can take several business days.

9. Policy Changes

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page.