HELP CENTER • FAQ 2026
Frequently Asked Questions
25 clear answers about setup, devices, apps, buffering fixes, EPG, VPN, billing, and support. Use search or topics to find your answer fast.
1) What happens after I purchase an IPTV subscription?
1) What happens after I purchase an IPTV subscription?
You receive your access details (by email/WhatsApp). Then install an IPTV player, add your login (Xtream/M3U/Portal), refresh playlist, and load EPG.
Send your device + app name for the best setup guide.
2) What info should I send to activate faster?
2) What info should I send to activate faster?
- Device (TV/Android/Firestick/iPhone/PC)
- Preferred IPTV app/player
- Country/region
- Correct email + WhatsApp number
3) Do I need technical skills?
3) Do I need technical skills?
No. You install a player app and enter your login. Support can guide you step-by-step for your device.
4) Which devices are supported?
4) Which devices are supported?
Android TV/Google TV, TV boxes, Fire TV, Android phones/tablets, PCs, and many Smart TVs using supported apps.
5) Can I watch IPTV on iPhone / iPad?
5) Can I watch IPTV on iPhone / iPad?
Yes, using a compatible IPTV player on iOS. The best app depends on your login type (Xtream/M3U/Portal).
6) Which IPTV apps do you recommend?
6) Which IPTV apps do you recommend?
The best app depends on your device and features you want (EPG, Catch-Up, favorites). Tell us your device and we’ll suggest the best choice.
7) How do I refresh channels/playlist?
7) How do I refresh channels/playlist?
Open your IPTV app → Settings/Playlists → Refresh/Update. Then restart the app if needed.
8) Why does the app show “playlist error”?
8) Why does the app show “playlist error”?
Check login/URL (no spaces), verify internet, restart device, then refresh playlist. If it persists, send a screenshot to support.
9) How do I fix buffering?
9) How do I fix buffering?
- Restart router + device
- Use Ethernet or strong 5GHz Wi-Fi
- Enable hardware decoding
- Lower quality if needed
- Increase buffer in app (if available)
10) What internet speed do I need?
10) What internet speed do I need?
Stable connection matters most. HD needs stable bandwidth; 4K needs higher bandwidth + strong Wi-Fi/Ethernet and a capable device.
11) What streaming quality can I expect (HD/4K)?
11) What streaming quality can I expect (HD/4K)?
HD is smooth on stable internet. 4K needs higher speed and a strong device. For best stability, use Ethernet and a modern streaming box.
12) What is EPG and how do I load it?
12) What is EPG and how do I load it?
EPG is the TV Guide. In the app, go to EPG/Guide and press Refresh/Update. Coverage varies by region and channel.
13) What is Catch-Up and does it work?
13) What is Catch-Up and does it work?
Catch-Up lets you play past programs (if supported). Open EPG and select a past show. Not all channels support Catch-Up.
14) Do I need a VPN?
14) Do I need a VPN?
Sometimes a VPN can improve routing or help if ISP throttles streaming. If it becomes slower, turn it off and use direct connection.
15) Which VPN location is best?
15) Which VPN location is best?
Choose the closest country for best speed (low ping). If something is blocked, try a nearby region.
16) What payment methods do you accept?
16) What payment methods do you accept?
Payment methods can vary by region. Contact support to confirm the latest options and instructions.
17) Are there hidden fees?
17) Are there hidden fees?
Your plan covers the subscription duration. Some payment providers may add small processing fees depending on method.
18) Can I use one subscription on multiple devices?
18) Can I use one subscription on multiple devices?
Depends on your plan. Many plans allow 1 active stream. For family use, ask for multi-connection options.
19) How fast is activation after payment?
19) How fast is activation after payment?
Usually quick after confirmation. If extra details are needed (device/app), support will ask to ensure correct setup.
20) How do renewals work?
20) How do renewals work?
Message support with your email/username, choose duration (1/3/6/12), then continue without reinstalling in most cases.
21) Do you offer 24/7 support?
21) Do you offer 24/7 support?
Yes. Support helps with installation, buffering, login errors, EPG, and device compatibility.
22) What details should I send for faster help?
22) What details should I send for faster help?
Device model + app name + Wi-Fi/Ethernet + exact issue + screenshot (if possible).
23) What if a channel is missing?
23) What if a channel is missing?
Refresh playlist, restart app, and check if filters hide categories. Then message support with the channel name.
24) My device is slow. What can I do?
24) My device is slow. What can I do?
Clear cache, close background apps, restart device, and enable hardware decoding. For 4K, use a stronger TV box/Fire device.
25) How do I contact support?
25) How do I contact support?
- Email: swzar.m.s@gmail.com
- WhatsApp: +212623414286
For fastest help, include device + app + screenshot.
Still need help?
If you didn’t find your answer, contact support and we’ll help you with setup, troubleshooting, and subscription questions.
Email: swzar.m.s@gmail.com
WhatsApp: +212623414286
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